ServiceTitan job data is live — every date range queries your ServiceTitan account directly. Google review data is the complete Hafke Plumbing profile history. Matching tries, in order: exact name, common nicknames (Bill/William, Jon/Jonathan), likely misspellings (Lu/Lue), a same-household guess when a surname is otherwise unique, and — if no customer matches at all — a technician named directly in the review text. Every match is labeled with a confidence level so low-confidence guesses are easy to spot-check. Automated matches are limited to completed jobs on or before the review date.
Date range changed — click "Apply date range" to load it.
Reviews by Technician — 3★ and Above
Reward-eligible view. Live ServiceTitan completed jobs matched to reviews in the selected date range.
| Technician | # Reviews (3★+) | Avg Rating |
|---|
No 3★+ matched reviews in this date range.
Reviews Not Matched to a Job/Customer
Needs a technician assigned, or was recently assigned by hand — edit or remove a manual assignment here if the wrong technician was picked.
| Reviewer | Rating | Review Date | Status | Assignment |
|---|
Every review in this date range was matched automatically.
All Reviews by Technician — Including 1★ & 2★
Full visibility view for coaching, including low ratings that are never reward-eligible.
| Technician | Total Reviews | 3★+ | 1–2★ | Avg Rating |
|---|
No matched reviews in this date range.
Matched Reviews — Detail & Confidence
Every matched review, lowest-confidence first, so fuzzy/guessed matches are easy to double-check.
No matched reviews in this date range.